Debt Collection for Large Organizations: Enterprise Solutions & Compliance

As a large organization, you manage for cash flow, reputation and compliance. Accounts receivable management is then no longer an administrative task, but a strategic process. You want predictable results, minimal risk and an approach that fits your brand.

With enterprise debt collection from Credifin, you combine three things:

• Scalable processes that grow with your volume
• Full compliance with collection and Wki rules
• A social, customer-friendly approach that protects your reputation

You can deliver your files completely digitally, automated via API or directly from your own environment. We provide a smart mix of amicable and legal follow-up, tailored to your organization.

The Debt Collection Services Quality Act (Wki) makes the way you collect visible and testable. Not only regulators, but also media, customers and stakeholders are watching.

With Credifin, you choose a Wki-registered agency (Justis no. 0023) that strengthens your working method instead of adding risk. We combine a tight legal foundation with a social, respectful approach towards your clients.

Specifically:

• All processes are set up according to the strictest Wki and AVG standards
• Every step of the way is recorded and demonstrable for audits and supervision
• We work with set frameworks for tone, content and escalation, tailored to your ESG policy

Thus, our approach fits seamlessly with your internal compliance frameworks, your debtor policy and your ESG reporting to management, board of directors and investors.

You don't work with separate Excel files or manual uploads. You expect an integration that reduces error margins and gives your team time back. Our platform connects to the systems you already work with.

Possible integrations include:

• ERP and financial systems such as SAP, Oracle, Microsoft Dynamics and AFAS
• CRM and billing environments with standardized API links
• Automatic triggers from your own receivables management process

You decide the rules of the game. For example:

• After X days past due, the invoice automatically goes to the amicable collection process
• For disputed claims, an internal review is initiated first
• Certain customer segments receive a modified, softer route

We help you with setup, testing and deployment. This way you keep control, while the daily work is largely automated.

With high volumes, you can't afford to get your fingers wet. With data-driven debt collection, you deploy every euro and every contact attempt as effectively as possible.

Our models help you with:

• Channel selection: for which customer does email, text, letter or a phone call work best
• Time of day: at what time of day or week is most likely to be paid
• Risk profiling: which clients benefit from early settlement to prevent escalation

You can see immediately in your reports what this delivers: shorter turnaround time, higher revenue and less need for court proceedings. That's how you make debt collection predictable and scalable, instead of reactive and ad hoc.

As a large organization, you also have a social role. You want to be clear about paying, but not be in the newspaper because of harsh or careless debt collection practices. That's why we build social debt collection into your process as standard.

Our approach consists of:

• Early detection: timely identification of vulnerable clients and cooperation with municipalities and aid agencies
• Human communication: clear language, room for explanation and customized solutions
• Sustainable solutions: payment plans and counseling that give clients perspective again

In this way you avoid unnecessary escalation, reputation damage and legal proceedings. And you can show in all your communications that you take debt collection seriously, but never lose sight of the human dimension.

No matter how good your amicable process is, with large volumes you always keep a percentage of files that need legal follow-up. That's when you want to be able to scale up without hassle.

Credifin offers you an in-house legal team accustomed to working for large organizations. Among other things, we help you with:

• Mass litigation in the district and civil courts
• Counseling on disputed claims and complex contract law
• Execution of judgments through a nationwide network of bailiffs

We make clear agreements in advance about scenarios, costs and threshold amounts. So you know exactly when we move from amicable to judicial collection, and what that means for your organization.

You don't just want to know if payments have been made, but more importantly, what is happening in your portfolio. Which segments are lagging, where is the most risk, and how is your DSO developing?

Our portal gives you access to enterprise reports that include:

• Real-time visibility into open amounts, inflows and outflows
• DSO, success rates and revenue by industry, segment or region
• Auditable logs of every action in every file

In addition, you can easily link reports to your own BI environment. This allows you to steer on facts, not feelings, and you can continuously refine your debtor strategy.

You're not looking for a stand-alone debt collector, but a strategic partner who thinks along with you about processes, systems and reputation. That is exactly what we stand for.

With Credifin, you choose:

• Experience with large volumes and complex organizational structures
• Full Wki-compliance and demonstrated legal expertise
• Integration with your systems and clear reporting for management and finance

Do you also want to get a grip on your outstanding debts, without compromising on customer experience and reputation? Then we would like to show you what our collection services for large organizations look like in practice.