Debt Collection for Childcare and Education

You see the children’s parents at the daycare center almost every day when they drop off and pick up their children. That’s why falling behind on the monthly bill from the daycare center or after-school care is a particularly sensitive issue. Payment delays often result from a delayed payment of the childcare subsidy, a divorce, or temporary financial difficulties.

With effective accounts receivable management and an empathetic debt collection partner, you can prevent arrears from mounting to the point where the shelter must be suspended.

Common challenges in your industry:

• Daily contact at the facility: Educational staff and facility managers need to be able to focus on the children, not on awkward conversations about unpaid bills at the door.
• Rapidly mounting monthly costs: Because childcare bills are substantial each month, falling behind by just one or two months can immediately result in thousands of euros in debt for the family.
• VAT Exemption for Child Care and Education: Because child care and legally recognized education are exempt from VAT, the statutory collection fee may be increased by 21% VAT.

We serve as a calm, professional extension of your central financial administration. Our amicable debt collection process is designed to work with the parent to quickly reach a workable solution:

• Clear, respectful communication: No threatening language, but clear letters, emails, and text messages with a direct iDEAL payment link.
• Reasonable Payment Plans: If a parent is unable to pay in a single installment due to circumstances, we agree on a realistic payment plan that we actively monitor.
• 94% resolved without going to court: Thanks to our personalized approach, 94% of claims are settled out of court, allowing the child to continue attending daycare as usual.

Do you use software packages such as KidsVision, Konnect, Bitcare, Flexkids, Exact, or AFAS? Through our 24/7 online web portal and our free API integration, you can easily submit outstanding parent invoices—after the 14-day reminder letter—either individually or in bulk.

• Full Control: Did a parent make an appointment on-site after all? With a single click in the portal, you can pause or close the case.
• Assistance with the mandatory 14-day letter (WIK letter): Parents are consumers. We ensure that the legally required 14-day letter complies exactly—down to the last cent and day—with the requirements of the Supreme Court and the WKI.

Because childcare organizations and educational institutions are exempt from VAT, you cannot offset the VAT on collection fees. In accordance with the Decree on Reimbursement for Extrajudicial Collection Costs (BIK), we therefore charge the debtor the statutory 21% VAT surcharge (the minimum amount increases from €40 to €48.40). If payment is made in full, our services will cost your organization absolutely nothing.

A 100% "No Cure, No Pay" policy applies to all our work during the amicable settlement phase. Amounts collected are paid out to you weekly via our separate escrow account.