The Credifin Web Portal: Your digital cockpit for real-time collection results

In the fast-paced business world of 2026, you don't want to wait for monthly reports or chase status emails. When you transfer a receivable, you want to see what's happening right away. The Credifin web portal gives you that insight. You track all your files online, without having to call or email.

The portal was developed for entrepreneurs, organizations and individuals who want to keep a grip on outstanding invoices. You can see exactly which steps we take in the collection process, which payments have been made and which files require extra attention. That way you can make better choices for your business and your cash flow.

Our approach is both human and data-driven. We collect your receivables with respect for your customer, but at the same time give you the clear figures you need to plan ahead.

With many traditional collection agencies, it feels like your file disappears into a black box. You send an invoice and don't hear until later whether or not it was paid. That works slowly and doesn't inspire much confidence.

At Credifin, we believe that your data belongs to you. That's why the web portal lets you look over our specialists' shoulders, so to speak. Every action we take is automatically recorded and made visible in your environment.

You will see, among other things:

• When we have sent an email or letter
• When we have recorded a text or phone call
• What response the debtor made
• What amounts have been committed or already paid

That way, the collection process no longer feels like something that happens out of your sight, but as a transparent process that you remain a part of.

The Credifin web portal is more than an overview list. It is a workplace where you, your colleagues and our specialists work together for a faster and better debt collection process.

File in less than 60 seconds

You don't need complicated forms. You simply upload your unpaid invoice as a PDF or XML. Our software recognizes the debtor data, automatically calculates the legal collection costs and interest, and sets up the file immediately.

Do you use our online environment to submit a collection? Then the web portal connects seamlessly to that. All data come together in one central location.

Real-time timeline per file

Each file has its own timeline. In it, you can see at a glance:

• When we have sent an email, text or letter
• When the debtor has opened the digital letter or invoice
• Whether a payment plan has been requested
• When a payment is received in our quality account

That information also helps you if a customer later asks questions or disputes something. You always have a complete and clear overview at hand.

Direct contact with your case manager

Do you have additional information about a debtor, such as a new phone number or a recent payment? Use the message function in the portal to send this directly to the handler of your file.

This eliminates noise, duplicate communications and delays. You no longer have to search for separate emails or repeat phone calls. Everything is in one place, linked to the right file.

In 2026, you no longer steer by feeling alone, but by numbers. The web portal gives you clear reports with which you can improve your internal debtor management.

You will see, among other things:

• Success rate per period: what percentage of your cases we resolve amicably
• Average turnaround time: how soon on average will you have your money back
• Debtor patterns: which customers structurally pay late

With these insights, you can sharpen your own processes. Think about adjusting payment terms, working with prepayment for high-risk groups or starting an amicable collection process faster.

Do you work with larger volumes or multiple branches? Then we can help you set up the reports to fit your organizational structure. That way you keep an overview, even if you have many files running simultaneously.

If you work with sensitive customer and payment data, you want to be sure that everything is in place. The Credifin web portal was built with security and legislation in mind.

That's why you can count on:

• Two factor authentication so that only authorized users have access
• Data storage on Dutch servers that meet strict ISO standards
• Comprehensive logging of all actions, as required by the Quality Collection Services Act (Wki)

So you know that your files are not only handled well in practical terms, but are also legally and technically in order. That gives peace of mind towards your own organization, your clients and any regulators.

Want to know more about how we work within the law and what quality standards we take into account? On our page about No Cure No Pay debt collection you can read more about our working methods and conditions.

A debt is paid fastest if you make it as easy as possible for your customer. That's why the web portal also has a secure environment for your debtor.

Through that environment, the debtor can, among other things:

• Pay directly via iDEAL
• Making an appropriate proposal for a payment plan
• Upload proof of payment if payment has already been made

Our systems assess whether a proposal fits within the frameworks that you and we have agreed upon. This allows you to remain in control, while the debtor still experiences room to think about a solution.

This approach is in line with our vision of friendly and professional debtor management: clear about what needs to be done, but with respect for the other person's situation.

Nobody is waiting for double input or loose Excel lists. That's why you can link the web portal to widely used accounting packages such as Exact Online, Twinfield, AFAS and Visma.

With a few clicks:

• Synchronize your open items from your accounting to the web portal
• Submit files directly without retyping data
• Are status updates fed back to your accounting package

Has a claim been successfully collected? Then you will see this reflected in both the web portal and your own administration. This keeps everything neatly connected and frees up time for your core activities.

Want to learn more about our rates and practices before you pair up? Then check out our page on collection rates or read how to hire a collection agency from Credifin.